How to log support issues

From the 1st March, 2010, our Global Service Desk has been logging all new issues within a new system. You will be able to access all of the issues assigned to you from a new Support tab in the Admin section in Fronter.

You will also be able to log issues with us online or close issues where you have found the answer yourself.

This is how to access the new Support Portal:

1. Log in as an administrator and click the admin button

2. Open the support site by clicking the support tab

We have also created video tutorials to guide you through the new Support Portal (please click here to open).

We kindly refer to the rules for support for additional information about obtaining support from Fronter's international service desks.

Q.: If can't access my Fronter installation, I cannot file an issue?

A.: Yes you can. If you have entered your mobile number on your contact card in Fronter, we can send you a one time valid login to our ticket system. Click here

Q: Cannot access the support system with IE or Safari as my browser?

A: Some instances of IE have required that you add both "*.fronter.com" and "*.frontersupport.com" as Trusted sites. Please note to disable the setting 'Require server verification (https:) for all sites in this zone'. On Safari, please make sure the browser is set to accept cookies.

Q: Are there any resources available where I can search for my issue to have been reported already?

A: Yes, please take a look at our Known issues and Changes section before reporting an issue. You can also subscribe to that section as an RSS feed, whereby you will receive any updates pushed to you automatically. In addition, the FAQ section contains a wide selection of questions and answers intended to help you.