20 August 2008
Posted in FAQs - Technical Support

The program "Trace route" allows you to test the connection between your computer and the source to see if there are connection problems between them. When using this program, you can determine exactly where the data transferred meets problems.

How to start the trace route command:

Windows:

• Click the start menu and then Run
• Type in cmd then press enter.
• Type the following into the Command Window that appears: tracert fronter.com > C:\tracert.txt

A file will be created on your local drive (C:\) called tracert.txt which will contain the trace route information. Please note that you must have administrator privileges on your C: drive in order to create this file.

Linux:

• Start a shell
• Type the following command: traceroute fronter.com > ~/tracert.txt

A file will be created on your home directory called tracert.txt which will contain the trace route information.

MacOSX:

• Start a shell - This is done by opening "Finder" and running the program "Applications/Utilities/Terminal"
• Type the following command: traceroute fronter.com > ~/tracert.txt

A file will be created on your home directory called tracert.txt which will contain the trace route information.